Help Desk Department Meaning

The itil definition of the service desk service operation is the single point of contact between the service provider and the users.

Help desk department meaning. A service desk looks at the wider business needs and context rather than being solely focused on resolving the user s needs as a help desk does. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers electronic equipment food apparel or software. Meaning pronunciation translations and examples. Below is an example of the department custom fields screen.

The help desk job description applies to the generic help desk and service desk job function and can easily be revised to suit your specific needs. Use the department custom fields screen to create location custom fields. A help desk is a resource intended to provide the customer or end user with information and support related to a company s or institution s products and services. In larger companies a help desk may consist of a group of.

In a business enterprise a help desk is a place that a user of information technology can call to get help with a problem. Help for your yahoo account select the product you need help with and find a solution yahoo questions. Define department custom fields. A help desk is a special service that you can telephone or e mail in order to get.

Enter a name for the custom field in the label field. Get 24 7 live expert help with your yahoo needs from email and passwords technical questions mobile email and more. Corporations usually provide help desk support to their customers. Computers help desk ˈhelp desk noun countable a department of a company that people call for help especially with computer problems examples from the corpus help desk a help desk provides immediate quotations and on the spot cover if required.

In many companies a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. A help desk in the context of it is a department inside an organization that is responsible for answering the technical questions of its users. The help desk support role will vary depending on the organization and overall systems environment but these are the duties and activities common to most help desk positions. From longman dictionary of contemporary english related topics.

We sent an email that we re updating our authentication policies around. Most major it companies have set up help desks to respond to questions from their customers. Norton ultimate help desk 1 device is an annual subscription based service 4 and norton ultimate help desk 3 devices is a monthly subscription based services and may include a one time set up fee 5 and are subject to the license and services agreement.