Help Desk Or Service Desk

Our it help desk services are comprised of certified us based it professionals.

Help desk or service desk. A service desk looks at the wider business needs and context rather than being solely focused on resolving the user s needs as a help desk does. A help desk can be thought of as an add on to existing it activities whereas the service desk is thought to be a part of the entire it service delivery lifecycle and it support ecosystem. The service desk was an evolution of the help desk born out of itsm best practice framework itil formerly known as the it infrastructure library and based on the underlying concept of managing it as a service. Much more than a traditional support desk dataprise s it service desk services provide our customers with professional and immediate help desk support without the costly overhead.

We offer high quality business it support desk and remote network monitoring services every hour of every day. I believe the 2 words can be used in any situation. So things haven t changed much end user requirements of the it service desk are much the same. There is some confusion around the concept that a service desk is different from a help desk.

Service desk vs help desk. The main difference between help desk and service desk support is a help desk simply provides help for fast solutions while a service desk focuses on delivering a service to end users that focus on all encompassing customer service. Help desk outsourcing is the service provided by the companies to help their customers with troubleshooting problems or for facilitating solutions to the known problems. The term service desk and help desk generally refer to the same function a group of people who service l1 capturing issues and requests and turn them into tickets to later be escalated if required to the l2 if an onsite assistance is required or l3 if server network related is required.

A help desk is a subset of a service desk with a focus on solving easing tasks for it teams. Businesses use the outsourced it help desk support services to provide 24 7 availability to customers. Help desks are designed for solving incidents or immediate infrequent fixes whereas a service desk is focussed on service requests laptops new employee onboarding etc self help articles how do i set up my printer and other. The itil definition of the service desk service operation is the single point of contact between the service provider and the users.

Service desks focus on the corporate strategy and is a single point of contact between it management and its users. A help desk is an add on to pre existing it action.