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How you re doing within an industry and if your kpis are achievable or unachievable.
Help desk statistics. This effort compares your information against others in your industry or your competitors metrics. Staffing and salary statistics 36 of service desks plan to increase their staffing levels in 2018 sdi. The average starting salary for service desk analysts is 41 500 sdi. Performance statistics can help you identify which support agents are top performers as well as illuminate opportunities for additional training.
It also tells you two things. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball tinkering with media center software and wondering how my dog can sleep 20 hours a day. The second way to gauge help desk performance is by benchmarking.
Your help and service desk employees are critical to the success of your support operation so it s important to track individual performance and agent utilization. What s more is investing in customer support now seems to have a bigger and more direct impact on your bottom line than ever before. Statistics help desk is group of experts in statistics field providing assistance to students and scholars worldwide. Total conversations or total tickets depending on your help desk app is the count of all new support requests that.
General help desk statistics. Benchmarking your it help desk statistics. We have specialized tutors and experts available 24x7 to assist students in statistics problem solving and online tutoring.
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