Help Desk System Features

Detailed list of features of our helpdesk ticketing system.

Help desk system features. Its automated ticketing management system will allow you to automate tasks like ticket assignment routing and escalation. Our web based help desk is a tool created for customer service teams. Categorizing and tagging tickets assign tickets to different categories and assign default agents to categories. Servicedesk plus is an easy to use help desk software which integrates ticketing asset tracking purchasing project management contract management and knowledge base in one low cost package.

These are often plug and play saas solutions that offer a base ticketing system for customer complaints. Web based accessible from anywhere with just a browser works on smartphones and touch devices. Make it easy to stay in touch with customers. Other help desk features can be added but at an extra cost.

Solarwinds web help desk software comes with the features of automated ticketing management incident tracking sla reporting asset management and remote support integration. Originally introduced to replace spreadsheets and assist help desk professionals in solving customer issues these systems are now the backbone of many help desk operations around the world. Features like chat knowledge base reporting additional points of contact and mobile may be offered separately. It has an itil ready version which gives the ability to improve the productivity of your service desk team.

Hosted or self hosted use it online as a saas recommended or install on your own server. There are now many features available in a help desk ticketing system and the evolution of these systems has been rapid over the past two decades.