Hotel Front Desk Agent Training

Then any front desk staff who come on board at later dates can be certified via the remote process overview of the journey first chh candidates attend a private one on one live webinar approximately 60 minutes entitled the 5 pillars of front desk hospitality excellence delivered by ktn s most senior training executives.

Hotel front desk agent training. However it is again passive watching a video and then delivers the answers. Latest front office training. Schedule this course program class for delivery onsite. The hotel front desk agent often has to play different roles.

The front desk representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property. Here are three ways to help you get the word out. Being in the hotel training business takes me to an average of 6 hotels per month and since my personal passion is travel that adds at least a dozen more front desk registration experiences each. Regular training leads to good habits in front desk staff which drives improved outcomes in guest interaction and higher guest ratings.

The multi task hotel front desk agent. You never have a second chance to make a first impression these words are especially true for hotels restaurants and other types of hospitality properties. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Front desk employees often have to work with others.

Concierge bellboy reservation agent housekeeper and even bartender if necessary. It is the attitude of your front desk personnel that set up the entire guest experience. Create a training manual create a front desk operations manual that clearly communicates the roles and best practices for your front desk employees. American hotel and lodging s training video focuses on negative habits and spotting them.

Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions. The certification is supported by the start and quickstart skills tasks and results training programs. All front line staff. For example watch the trailer for one of lobsterink s front desk training courses below and you ll see they all involve videos and slides in order to transfer information.