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For a hotel front desk team organization is critical to ensure staff and guest satisfaction.
Hotel front desk organization. Jun 30 2013 explore sierra ruiz s board front desk organization on pinterest. The front office room management department handles customer service including front desk service reservation laundry concierge telephone and housekeeping service. Organizational chart of front office department in a hotel the organization chart for a small limited service lodging property includes only minimal staffing. The hotel front desk is the reception area of the hotel.
Contents preface ix acknowledgments xi chapter 1 introduction to hotel management 1 chapter 2 hotel organization and the front office manager 33 chapter 3 effective interdepartmental communications 71 chapter 4 property management systems 93. Hotel front desk employees also known as guest services employees are responsible for making sure each guest has a pleasant experience at a hotel. It will not only have an immediate and visible impact on your team morale and guest satisfaction scores but it will also assist in keeping the entire property running smoothly. Several duties have been combined under various positions.
The organisation chart of the front office department should provide a clear picture of the lines of authority and the channels of communication within the department. It is the first and the last department where a guest interacts. Front office department plays a vital role in a hotel and it is the face of a hotel or hospitality establishment. Take a moment to review these steps to improve front office organization.
See more ideas about desk organization organization office organization. It is the front desk staff that checks guests in and. Tasks typically involve checking in and checking out guests taking reservations and answering any questions guests may have. Staffing the front desk positions incurs a cost to the lodging establishment.
In a large hotel the department is headed by the front office director who is assisted by the respective reservation manager front desk manager and the revenue manager. A hotel s front office is where guests are greeted when they arrive where they get registered and assigned to a room and where they check out.
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