Hotel Front Desk Procedures Manual Template

According to patricia robb author of laughing all the way to work.

Hotel front desk procedures manual template. Job duties overview performance expectations daily to do list monthly task list front desk backup procedure customer service answering phones voice mail greeings greeting visitors department directory faculty staff mail mailboxes mail procedures mail postal charges reconciliation packages express mail. Make eye contact. The following manuals index provides the reader with the overview of those extensive business practices employed by hmg in each of its hotels. You can create your own design or use a front desk procedures manual template as a guideline.

Hotel should be always prepared to deal with many unusual situations that come up when hotel. The hotel operation manual is considered the most important and required tools operating a for individual hotel or a chain of hotels. Check if your staff follows standard cleaning procedures and inspect if there are items in bathrooms that need to be removed items to spray and scrub fixtures to wipe and things to shine. Use this hotel bathroom cleaning checklist as your guide for proper hotel bathroom cleaning.

Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Select a writer who is thoroughly knowledgeable about the duties of the front desk staff and comfortable with writing. Assure guests that you will be with them in a moment if present job activities prevent you from formally greeting them. Policies and procedures of running a prosperous hotel is very unique to this exciting industry.

A survival blog for today s administrative assistant you should arrange your duties in a logical format in a table of contents to map out how you. Smile at guests before they smile at you. Latest front office sop. S tart your manual with an outline.

Recognize and acknowledge guest immediately upon their arrival at the front desk. Good morning i ll be with you in a moment 2. Sop concierge bell desk left luggage procedure sop front office open in room safe locker on request sop front office generating reports routine report emergency reports sop front office handling guest awaiting for room sop concierge bell desk incoming item or packages delivery. Sop concierge bell desk left luggage procedure sop front office open in room safe locker on request sop front office generating reports routine report emergency reports sop front office handling guest awaiting for room sop concierge bell desk incoming item or packages delivery.

This may be someone already in the position the front desk staff supervisor or perhaps a member of the human resources team.