Hotel Front Desk Procedures Manual

How to perform check out procedure of executive floor guests 171 172.
Hotel front desk procedures manual. Sop concierge bell desk left luggage procedure sop front office open in room safe locker on request sop front office generating reports routine report emergency reports sop front office handling guest awaiting for room sop concierge bell desk incoming item or packages delivery. A front desk manual can help keep medium and large hostels organized and speed up the training of new staff. A survival blog for today s administrative assistant you should arrange your duties in a logical format in a table of contents to map out how you want to place each item once you have the table of contents completed you can go back and fill in the details. Front desk resource manual a detailed review of the tasks that are to be fulfilled by a front desk employee.
Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Step by step procedure manual when the front desk staff is required to complete a wide range of tasks a more detailed step by step standard operating procedure manual will be helpful. The hotel operation manual is considered the most important and required tools operating a for individual hotel or a chain of hotels. Every hostel is different.
Policies and procedures of running a prosperous hotel is very unique to this exciting industry. Latest front office sop. Start your manual with an outline. How to take a message 81 82.
Sop concierge bell desk left luggage procedure sop front office open in room safe locker on request sop front office generating reports routine report emergency reports sop front office handling guest awaiting for room sop concierge bell desk incoming item or packages delivery. According to patricia robb author of laughing all the way to work. 231 professionally written hotel front office standard operating procedures sop collection. Hotel should be always prepared to deal with many unusual situations that come up when hotel manager and staff are.
Highly recommended for professional front office staffs in hotel or restaurant and hotel management students. Most unique front office training manual in the market. No practical experience needed. This page is only intended to be a rough outline to give ideas of things that one might put in a front desk manual.
This page contains an outline of ideas for creating a hostel front desk procedure manual. Inspecting lobby desk area standards 131 132. Supervising registration 132.