Hotel Front Desk Training Scenarios

The front desk is the control center for the hotel.

Hotel front desk training scenarios. Front desk employees often have to work with others. Customer service should be a conversation rather than a cold lifeless script. After getting a lay of the land i homed in on information regarding front desk training since this is the area we really wanted to target with this scenario. Schedule this course program class for delivery onsite.

Dear readers you have already noticed that we are publishing few real life hotel conversations. 11 common hotel scenarios that misrepresent hotel employees and why. In that process today we have shared few real life hotel front office conversations. Prepare your front desk staff to look and act professionally and on brand during this interactive training workshop.

But in most hotels the front desk agents are the ones answering the phones. Given the variable nature of interacting with customers however it s easy to see how support center champs can benefit from some forward thinking in dealing with tough customer service scenarios. Welcome to the wyatt hotel. These are several ways efficiency can work in your favor and how it might be improved at the front desk the primary entrance exit and pr point for your business.

How may i help you. As guests come in write down their information in the table below. I d like a. You work at the front desk of a hotel.

Then any front desk staff who come on board at later dates can be certified via the remote process overview of the journey first chh candidates attend a private one on one live webinar approximately 60 minutes entitled the 5 pillars of front desk hospitality excellence delivered by ktn s most senior training executives. Sample conversation hotel role play. I d like a room please. Sometimes they have to work with other employees at the front desk to handle a difficult problem.

Latest front office training. Other times they have to communicate with people in different departments within the hotel including parking housekeeping and management to ensure that guests are satisfied with their stay. If you are new in this industry or a hotel or restaurant management student who wants to have a decent career in hospitality field then you. Would you like a single or a double.

Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions.