Help Desk Department Definition

The questions and their answers are usually transferred using e mail telephone website or online chat.

Help desk department definition. The help desk support role will vary depending on the organization and overall systems environment but these are the duties and activities common to most help desk positions. Most major it companies have set up help desks to respond to questions from their customers. A help desk is a resource intended to provide the customer or end user with information and support related to a company s or institution s products and services. In many companies a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in.

The help desk job description applies to the generic help desk and service desk job function and can easily be revised to suit your specific needs. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers electronic equipment food apparel or software. In a business enterprise a help desk is a place that a user of information technology can call to get help with a problem. Helpdesk a service that provides information and assistance to the users of a computer network.

In larger companies a help desk may consist of a group of. Various help desks exist for a single. Meaning pronunciation translations and examples. The itil definition of the service desk service operation is the single point of contact between the service provider and the users.

Corporations usually provide help desk support to their customers. A help desk is usually operated by individuals that have an extensive background of the appropriate system so that they can walk users through step by step solutions for their problems. A service desk looks at the wider business needs and context rather than being solely focused on resolving the user s needs as a help desk does. A service provided by a company to help customers when they have problems with products they have.

From longman business dictionary help desk ˈhelp desk noun countable a department of a company that people call for help especially with computer problems upon contacting the help desk your call will be logged and you will be asked to provide information concerning the problem.